Yes Freighthub is a Kiwi company.
On average, 9 in 20 trucks in New Zealand are running empty. The cost of these empty trucks is incorporated into the price carriers charge customers. By booking spare capacity on the trucks that are running empty or half empty, on as many loads as possible, we’re able to consistently offer our customers cheaper freight rates.
Yes your delivery is guaranteed. If we can’t find spare capacity on a truck we’ll find a regular truck that can make the trip.
Yes. You’ll just need to specify the category of the DG when you make the booking.
Please call us on 09 280 3639 as soon as possible so that we can cancel your booking. In addition we have live chat so you can also communicate with us online if that is easier for you.
There are no fees to join, or to use Freighthub, and all charges (including fuel adjustment fees) are included in the prices you are shown.
Damage claims are completed online within Freighthub and settled within 2 business days!
Yes, Freighthub delivers everywhere in New Zealand.
Yes absolutely we can create an integration with your system to make your order to freight booking a cinch.
Absolutely we can integrate with your business if you use Unleashed.
Absolutely we can integrate with SAP. Let us know how we can help.
Yes the freighthub price shown is the price you pay, excluding gst.
If you have product, over-sized, unusual structure, that does not fit on a standard pallet, the Freighthub pricing will not capture all true costs. In this instance Freighthub reserve the right to communicate with you the price difference to ensure the goods are shipped safely.
Yes we have live chat manned by our New Zealand Customer Service team.
No problem. When you add in a location, you tell us whether it has a forklift. If there is no forklift available, then we will only book your freight on trucks that have a tail-lift.
Yes you can place a booking every day and at any time of day.
Yes many carriers require both photos and the goods to be kept until the claim can be assessed fully.
Yes many customers have their customer delivery locations imported into freighthub so that freight sending is easy.
Statements are sent out on the 20th of every month.
In the event you have placed a booking and we are informed that your delivery location is rural there may be additional charges. This would be communicated to you before actioning the order to ensure you are pleased with the price.
You can select within settings to receive your invoice every booking. You can also select to NOT receive an invoice for every booking.
The earlier you book, the more time Freighthub has to find carriers with spare capacity which means we can offer better rates. We recommend booking as early as possible so you can make the most of even better pricing.
Dangerous goods is managed online within Freighthub, documents can be added within your booking.
You’ll receive an invoice from Freighthub after your freight has been delivered. Payment terms are standard business terms, ie 20th of the following month.
No, we don’t require a credit application, and we don’t expect you to sign a personal guarantee. We like to keep things simple for our customers (we do however check that you are a business listed on the www.companiesoffice.govt.nz website).
It’s really easy. Just register for a login, head to the booking page, update the pickup and drop off location and the specifics of your freight, then view the rates. Select the one that suits you best based on when your freight needs to be delivered, then confirm your booking. Remember that the earlier ahead you book, the more savings you’ll make.